Questions people ask us
Do I need a developer or an IT team?
No. If you can attach a file to an email, you can set this up. Adding it to a website is one line of code, and if you'd rather not touch your site at all, use the link and QR code instead.
What if it doesn't know the answer?
It says so, and points the customer to your team. It will never invent a price, a timing or a policy, that's the main reason businesses choose Jazzr over a general AI chatbot.
Which languages does it understand?
Over 80. Your customer simply writes the way they normally write, there's no language to choose and nothing for you to set up, and the answer comes back in that same language, even if your documents are only in English. If we get someone's language wrong, they can correct it with one tap in the chat. Before you promise a particular language to your customers, we'd suggest testing a few real questions in it against your own documents.
What kind of documents work?
PDFs of brochures, price lists, policies, schedules and FAQs. Scanned or photographed documents work too, Jazzr reads the text inside them. You can also just give it your website address.
What happens when my prices or timings change?
Upload the new document and the old answers are replaced immediately. If the information lives on your website, Jazzr re-checks it every day on its own.
Can my staff have their own assistant?
Yes. You can keep internal documents separate and give your team its own chat, protected by a passcode. Your customers never see that content.
Can it book appointments or schedule meetings today?
Not yet, today Jazzr answers questions, brilliantly and honestly. The action roles on this page, bookings,
meetings with prospects, transcript summaries and meeting prep are being built now, hand-in-hand with early
customers, so they fit how your business actually works. Tap what you want in "What's coming next" below and
leave your email: early customers shape these features and get them first.
Will it ever do something without my permission?
No. That's a design rule, not a setting. Even when action roles arrive, the assistant collects the details,
checks them, and hands your team a ready-to-approve request, a booking is confirmed by your rules,
and anything unusual goes to a human. You stay in charge; it just removes the legwork.
Is my information safe?
Your documents live in your own account, are never shared with other businesses, and are never used to train AI models. To generate each answer, the question and the relevant excerpts from your documents are processed by our AI partner (currently Groq, US) under an agreement that prohibits training on your data. Conversation logs delete automatically after 180 days, and you can delete any document file included at any time. The whole picture, in plain language: Trust & data protection.
Can we use our own AI model, or host Jazzr ourselves?
Yes to both. You can bring your own model including a local LLM running on your own hardware, so conversations never leave your infrastructure or host the entire Jazzr stack on your own servers. Both involve additional setup effort and pricing; contact us and we'll scope it with you. Hospitals and other data-sensitive businesses ask for this most, and it's exactly what it's for. More detail on Trust & data protection.